Frequently Asked Questions About Cycling Trips

What do your trips include?

All self guided trips include hotel accommodation, luggage transfer, documentation, tourist information materials and a briefing by our representative upon your arrival in Slovenia. Generally bikes are not included, but may be rented at the beginning of the tour. Some tours have extras such as entrance fees at cultural sights already planned in the trip. Group trips also include our local tour guide, who cycles with the group and speaks English, French, German, Italian, Spanish or Dutch.

How do I find my way around?

Easily. During our welcome meeting you will be given a road-book (description of the trip in text form) and also a set of maps to approx. 1:50.000 scale. The actual trails are also marked with our own signs.

How difficult are the trips?

We rank the difficulty of trips using the number of "suns":
  means that no extra fitness is required, an easy trip. 
  mean that participants should have some training and skill for the tour, daily distances are up to 50 kilometres, some short climbs up to 100m are involved. 
  includes hills over 100 metres climb and daily distances up to 70 kilometres; 
are the most demanding trips, with hills higher than 400 metres and daily distances of over 70 kilometres.
In fact - our bike trekking tours only cover a modest daily distance. This makes them "rideable" for the most average tourist. However, those more demanding cycling and walking fans who may want to ride / walk additional kilometres will not have a problem - travel documentation suggests possible extra detours and side trips.

What types of trips are there?

Round trips start and end at the same place, there is a pre-arranged parking space for your car, if necessary. "Daisy" trips have one starting point from where daily trips are taken. Chain trips start at A and end at B, if necessary, a return transfer to the starting point can be arranged.

Are single rooms available on all tours?

Yes, however there is a small supplement. There is no minimum requirement, we will be happy to welcome you as a solo traveller too.

Can we hire a bike or do we have to bring our own?

You can freely use your own bike on our tours. Should you wish to hire a bike, we can offer you a quality trekking bike of our own. It comes equipped with side bag (pannier), basic repair kit, bottle holder and lock. Weekly hire depends on the tour chosen. You can also hire a cycling helmet (2 EUR / day), we suggest you bring a scarf / bandana to wear under the helmet.

Can we use our own tandem bike, or our own pedals?

You can of course do all trips with a tandem bike. Should you need to have it transported from the airport or elsewhere, you need to tell us in advance. Depending on the circumstances, we may have to charge you extra on such occasions. You can bring your own pedals and a wrench to detach them at the end of the trip.

Do you also have bikes for children?

Depending on the age of the children, you can choose between a bike trailer (for very small children), "slipstream bike" that may be attached to the parent's bike or different size children's bikes.

What is bike rental insurance?

We provide high value rental bikes on our trips. Normal wear & tear (up to a cost of 10 EUR) which occurs during their use is covered in the rental price. However, excessive damage or theft are not insured. Although we and our partner hotels do our utmost to protect the bikes, we recommend you take our bike insurance that also covers such events.

How about medical insurance?

Medical insurance should be arranged in your country before departure.

Are support vehicles available and how is luggage transported?

There are no support vehicles on self guided (independent) tours available. However, all clients are given emergency telephone numbers for our office, should the need occur. We are reachable almost 11 hours a day. As tours are conceived as self-guided trips, your luggage is transported via pre-arranged transportation with your hotel. You leave your baggage at the reception of the hotel, it will be delivered to the next hotel by 5 PM (17:00) the same day.
On supported group tours, a support vehicle follows the group at distance and is available should you need it.

What else should we bring?

Your travel documentation includes a suggested packing list. Final decision is yours. It is easier to travel with as few bags as possible. Ask our staff for coordinating your whole trip. If you are on a longer trip, your extra bags / suitcases etc can be stored in our office at no extra cost.

Which meals are included? Is it advisable to book half-board (breakfast and dinner)?

Usually our trips are based on bed & breakfast accommodation. This includes breakfast only. Dinner is available as a supplement, sometimes in a typical restaurant close to your accommodation. You may expect Central European cuisine, with local specialities. In case of special need (diets) let us know in advance. Beverages are not included with meals. The road books include addresses of alternative places where you can eat if you don't book half-board in the place where you sleep.

How will I get to the starting point of the tour?

Slovenia is easily reachable by plane, train or international bus. Participants from outside Europe may need to "connect" in one of the major Central European cities. We are happy to give you information on connecting flights or direct railway connections to Slovenia. Please also check this page.

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Helia

Travel Agency L.T.D

Trubarjeva cesta 8
SI-4260 Bled  Slovenia
Tel.: +386 4 57 65 600
Fax.: +386 4 57 65 601
Cell Phone: +386 31 544 544

Skype: helia.travel.agency
e-mail to: info@helia.si

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